STUDENT Complaint Procedure

If the student has a complaint that needs to be addressed, the student should discuss the situation or concern with an educator. If further action is desired, the student should submit a written complaint in accordance with the complaint procedure policy that is given to students during orientation. If the student has tried to resolve the issues through the Academy’s complaint process and is unsuccessful, the student may contact:

Questions and Complaints for Cosmetology and Nail Technology Programs:

Wisconsin Department of Safety and Professional Services – Barbering and Cosmetology Examining Board

4822 Madison Yards Way

P.O. Box 8935

Madison, Wisconsin, 53705

Phone: 608-266-2112 or 877-617-1565

E-mail: dsps@wisconsin.gov

Website: www.dsps.wi.gov

Questions and Complaints for Massage Therapy Programs:

Department of Safety and Professional Services – Educational Approval Program

P.O. Box 8366

4822 Madison Yards Way

Madison, WI 53705

Phone: 608-266-1996

E-mail: dspseap@wisconsin.gov

Website: www.dsps.wi.gov

The student is required to try to resolve the problems through The Academy’s complaint process, prior to filing a complaint with The Academy’s accrediting agency. To download a Complaint Form from the Academy’s accreditation website go to: www.naccas.org under “Applications & Forms”, “All Applications & Forms”, and select “Complaint Form – Complaints against Schools” or contact NACCAS at 3015 Colvin Street, Alexandria, VA 22314.