STUDENT Complaint Procedure
If the student has a complaint that needs to be addressed, the student should discuss the situation or concern with an educator. If further action is desired, the student should submit a written complaint in accordance with the complaint procedure policy that is given to students during orientation. If the student has tried to resolve the issues through the Academy’s complaint process and is unsuccessful, the student may contact:
Questions and Complaints for Cosmetology and Nail Technology Programs:
Wisconsin Department of Safety and Professional Services – Barbering and Cosmetology Examining Board
4822 Madison Yards Way
P.O. Box 8935
Madison, Wisconsin, 53705
Phone: 608-266-2112 or 877-617-1565
E-mail: [email protected]
Website: www.dsps.wi.gov
Questions and Complaints for Massage Therapy Programs:
Department of Safety and Professional Services – Educational Approval Program
P.O. Box 8366
4822 Madison Yards Way
Madison, WI 53705
Phone: 608-266-1996
E-mail: [email protected]
Website: www.dsps.wi.gov
The student is required to try to resolve the problems through The Academy’s complaint process, prior to filing a complaint with The Academy’s accrediting agency. To download a Complaint Form from the Academy’s accreditation website go to: www.naccas.org under “Applications & Forms”, “All Applications & Forms”, and select “Complaint Form – Complaints against Schools” or contact NACCAS at 3015 Colvin Street, Alexandria, VA 22314.